Website Al Arkan Auto Spare Parts
At Al Arkan, we offer a wide range of automotive spare parts to meet your needs with our commitment to quality assurance. Thus, you can trust that our products are reliable and durable.
Responsible for creating excellent engagement customer experience through:
- Responsible for communicating with customers through various channels (Inbound & Outbound calls, Written Communications, Social media platforms & Al Arkan website).
- Responsible for Replying to customer inquiries, Processing Orders, Requests & Open tickets to the operation departments.
- Follow up with customers about there inquires, requests & issues.
- Follow up with the Operational Department with any unsolved tickets &Requests.
- Responsible for Announcing Promotions & Offers about our products through all communication channels.
- Report feedback on the efficient Customer experiences process.
- Handle with any other assigned tasks as per business need.
2 – 5 years experiences as moderator or +3 – 7 experiences as Customer Services Rep (using all various channels)
English Fluent & Arabic Fluent
Microsoft office & SAP
2 days off per week
If you are a highly motivated and experienced Moderator with a passion for forecasting and driving efficiency, we encourage you to apply for this exciting opportunity!